Standard Terms and Conditions

1) Legally Binding Agreement:

By signing a contract with Shining star softwash , you are signing a legally binding contract for work

to be completed at an agreed-upon price. In the event that you break this contract, all deposits made

to the company shall be surrendered as damages.

2) Product Warranties:

All warranties are limited to those offered by the manufacturers of the products used. Shining star

softwash makes no additional warranties. If you ever have a concern regarding our work, Shining

star softwash should be notified immediately.

3) Water Usage:

By signing this agreement, you agree to provide Shining star softwash the right to use an on-site

water supply as needed to complete the stated project without compensation. If an exterior water

supply is required, it will be at an additional charge. It is the customer’s responsibility to make sure

the water supply is on and in working order before we arrive. Additional charges will be applied if

water is not available.

4) Electrical Usage:

By signing this agreement, you agree to provide Shining star softwash the right to use an on-site

source of electricity as needed to complete the stated project without compensation. If an exterior

source is required it will be at an additional charge.

5) Color and T one Concerns:

The properties and species of wood age and weather can greatly affect the resulting color or tone of

the stain. Note: Variances may occur on individual boards as well as the total project, as densities and

other characteristics vary across and throughout the wood. Shining star softwash and its associates

attempt to represent the final finish color and tones as best as possible. While we can often give you

an idea of the overall color or tone you must expect some variance in the overall finish.6) Courtesy:

While Shining star softwash is on location and performing work on your property, you are

responsible for keeping all children and pets, as well as other individuals away from the work area.

Children and pets must be kept off the work surface for at least 24 hours after our work is completed.

This is for your safety as well as our own.

7) Payments:

Payments to Shining star softwash are due as per the contract schedule and are to be paid by check

or cash. All balances are ALWAYS due upon completion of the job. Any variance to this policy must be

agreed upon and in writing on our contract. Late charges will be immediately assessed on all balances

not paid in accordance with contract terms. The customer agrees to pay any collection cost incurred

by Shining star softwash related to the collection process of outstanding balances.

8) Scheduling:

Scheduling in a business which productivity relies upon the weather can be difficult. Inclement

weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however,

circumstances that are beyond our control may affect your project start and completion dates. You

will be notified of any changes.

9) Removal & Replacement of Deck Contents:

Removal and replacement of grills, deck furniture, planters, and any other items are the responsibility

of the homeowner. Should we need to remove items from the deck, we will not be responsible for any

damage, breakage or for storage issues. An additional charge may be applied for the time and labor

devoted to the removal of these items.

10) Damages:

Shining star softwash is not responsible for damages due to improperly installed siding, loose

shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot,

defective construction, improperly secured wires, loose or improperly installed gutters, and leaders

and improper caulking. In every aluminum siding case and in some cases with vinyl siding, the sun and

weather will bleach the color or cause fading. Power washing, which entails the removal of chalky,

gritty, or failing surface materials may cause the faded aspects of the vinyl or aluminum to stand out.

Shining star softwash will not be responsible for such conditions. Shining star softwash will not be

responsible for loose mortar that may dislodge during the cleaning process.

11) Stains:

Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains

and paints are examples of materials that cannot be removed by conventional means. We make every

attempt to point these areas out to the customer when quoting the project. Sometimes these stains

cannot be removed at all.

-12) Watertight:

Shining star softwash Services expects your property to be in good repair and weathertight. This

includes, but is not limited to all electrical services including receptacles and light fixtures. Doors and

windows shall also be weathertight. Shining star softwash Services is not responsible for damages as

a result of water infiltration from poor or improper installation, maintenance, or repair of electrical-

related items or doors or windows. Shining star softwash cannot guarantee removal of artillery

fungus from exterior house surfaces.

13) Window Spotting:

Windows may become water spotted as a result of our services. Window cleaning is NOT included.

14) Concrete:

The appearance of concrete depends on a number of factors most linked to when the concrete was

initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and

stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains

have covered up. The customer understands that not all concrete will look the same even on the same

driveway, patio, sidewalk, or concrete slab.